Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Driffield | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Driffield is a GPhC registered online pharmacy weight loss clinic operating in Driffield, UK (GPhC No. 9012511). We act as the Data Controller for all personal information you provide to us.

Data We Collect

To provide safe and effective pharmacy and weight loss services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other health data necessary to assess suitability for treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Consultation records: Responses to clinical questionnaires and any correspondence with our pharmacist.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our website.

How We Use Your Data

We process your personal data for the following purposes:

• To assess your suitability for weight loss treatments and dispense medication safely following pharmacist approval.
• To arrange delivery of your medication, which typically arrives within 1 working day once approved by our pharmacist.
• To maintain accurate clinical records and ensure continuity of care.
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• To communicate with you regarding your orders, treatment, or account.
• To improve our website and services through anonymised analytics.

Our lawful basis for processing health data is Article 9(2)(h) of the UK GDPR, which permits processing for the purposes of providing healthcare. For general personal data, we rely on the performance of a contract and legitimate interests.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including maintaining your session during a consultation.
• Analytics cookies: Used to understand how visitors interact with our website so we can improve functionality. Data collected is anonymised.
• Preference cookies: To remember your settings and preferences on return visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Delivery providers: To fulfil medication delivery to your specified address.
• Payment processors: To securely handle your transactions.
• Healthcare professionals: Where clinically necessary, for example to liaise with your GP in the interest of your safety.
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information.

All third parties we work with are required to handle your data securely and in line with UK data protection law.

Data Retention

As a regulated pharmacy, we retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, records are securely and permanently deleted.

Your Data Rights

You have rights regarding your personal data, including the right to access the information we hold about you, request corrections if any details are inaccurate, and in certain circumstances request that we restrict or delete your data. Please note that as a regulated pharmacy, we may be required to retain certain records regardless of a deletion request. You also have the right to object to how we process your data and to data portability where applicable. If you have concerns about how we handle your data, you have the right to raise a complaint with the appropriate supervisory authority.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Driffield
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk